Privacy Policy

1. Information We Collect

We collect information you provide directly: account registration details (name, email, phone, business name), profile information and role selection, event data and booking details, and communications you send to us.

We also collect information automatically: usage data (pages visited, features used, time spent), device information (browser type, OS, IP address), and data from cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to provide, operate, and improve the HallDesk platform; create and manage your account; process transactions and send billing communications; send service-related notifications and security alerts; respond to your enquiries; analyse usage trends; and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your data with service providers who assist in operating our platform under strict data processing agreements; with other authorised users within your organisation based on role permissions; when required by law or court order; and in connection with a business transfer such as a merger or acquisition.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to certain processing activities. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse platform usage. We use essential cookies (required for authentication), analytics cookies (to understand usage), and preference cookies (to remember your settings). You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

8. Third-Party Services

Our platform may integrate with or link to third-party services such as payment processors and calendar providers. These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use in connection with HallDesk.

9. Children's Privacy

HallDesk is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page and revising the Last updated date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at [email protected] or through our contact page.